Our voice
Voice is how you express yourself to the world and is how you always sound. It shows up in your word choice, phrasing, vocabulary, and personality. To others, it’s how you speak instead of what you say.
Voice is how you express yourself to the world and is how you always sound. It shows up in your word choice, phrasing, vocabulary, and personality. To others, it’s how you speak instead of what you say.
It’s always been our mission to help people get what they love, and to create relationships that go beyond commerce. Being a close, knowledgeable friend is the approach we take in everything we do and every interaction we have.
As a close friend, we speak honestly and openly. We know your passions and have your best interests at heart. We express our knowledge by bringing our expertise, passion, and resources to you— whether we’re sharing the latest about the things you love, or helping you build the business of your dreams.
We don’t take our friendship for granted and value every connection and interaction we have.
We are true to ourselves and our audience. We reflect life, not an idealized or imagined version of it.
We tell it like it is. Being real makes people feel, “I’m having a conversation with someone who knows me.”
A friend is real when they:
A friend isn’t real when they:
We’re considerate in our words and actions, and keep our customers’ best interests in mind. We do this by meeting people where they are and helping them in thoughtful, additive ways.
We anticipate your needs and make your experience better. Being smart makes people feel, “that was so easy.”
A friend is smart when they:
A friend isn’t smart when they:
We are full of energy and enthusiasm. As a dynamic marketplace that brings buyers and sellers together every day, we are active and alive. Our passion is palpable, but grounded in our expertise and never out of control.
We add color to commerce. Being spirited makes people feel, “this is my favorite place to buy and sell.”
A friend is spirited when they:
A friend isn’t spirited when they:
We are a trusted and safe place people can rely on. We reflect this by being thorough, explanatory, and helpful—there when people need us, working in the background when they don’t.
We have your back. Being dependable makes people feel, “I will not be disappointed.”
A friend is dependable when they:
A friend isn’t dependable when they:
