Best practices

What—and what not—to do when using illustrations.

Color

Do use the color backgrounds that are already applied to the illustration. You can also always use a neutral background.

A full color sheet on the eBay mobile app with the top half showcasing an illustration of a postal delivery worker. The delivery worker is wearing a blue uniform riding a bicycle with 6 eBay cardboard boxes attached to the bike, all against a yellow background. The bottom half contains dark brown text and CTA.

Don’t apply your own background colors to illustrations.

A full color sheet on the eBay mobile app with the top half showcasing an illustration of a postal delivery worker. The delivery worker is wearing a blue uniform riding a bicycle with 6 eBay cardboard boxes attached to the bike, all against a dark blue background. The bottom half contains light blue text and CTA.

Do use roughly the same shade for all background colors when multiple illustrations are paired together in a list or carousel.

The ‘Categories’ section in the eBay app with three categories: Home Decor with an illustrated orange lamp on an orange background, Books with a illustrated book of stamps on a green background, and Tools with an illustrated speaker on a purple background.

Don’t mix extremely dark or light color backgrounds when multiple illustrations are paired in a single view.

The ‘Categories’ section in the eBay app with three categories: Home Decor with an illustrated orange lamp on a light orange background, Books with a illustrated book of stamps on a dark green background, and Tools with an illustrated speaker on a light purple background.

Do keep colored illustration backgrounds separate from text-heavy areas..

The ‘Your sizes’ section in the eBay app with three sections accompanied with a square illustration on the left of each section: Clothing showcases a folded purple shirt on a green square background, Shoes showcases a blue and white sneaker on an orange square background, and Accessories shows a brown watch on a yellow background.

Don’t layer text on top of colored backgrounds in small, text-heavy areas.

The ‘Your sizes’ section in the eBay app with three colored sections: The Clothing section showcases a folded purple shirt and black text on a light green background, the Shoes section showcases a blue and white sneaker and black text on a light orange background, and the Accessories shows a brown watch and black text on a light yellow background.

Level of detail

Do place motif illustrations into background containers when multiple illustrations appear in a list.

A bottom half sheet is shown on eBay mobile containing Photo tips. The content is in list format and contains three square illustrations to the left of its descriptive text. The first illustration is a beige laptop against a neutral grey background, the second illustration is a beige watch on a purple display pillow inside of a black display box against a neutral grey background, and the third illustration is a purple gaming console against a neutral grey background.

Don’t let illustrations float without background shapes or use overly complex illustrations in list views.

A bottom half sheet is shown on eBay mobile containing Photo tips. The content is in list format and contains four illustrations to the left of its descriptive text. The first illustration is a brown handbag, the second illustration is a beige watch on a purple display pillow inside of a black display box, the third illustration is a person wearing a blue sweater sitting on a yellow chair looking at a smartphone in their hands, and the fourth illustration is a green handheld gaming console.

Do use icons inside shapes under 80px by 80px.

A product page in the eBay mobile app displaying 3 trust messages with accompanied icons: the Shop with Confidence module contains the Money Back Guarantee icon in black against a neutral grey background, the Shipping, returns, and payments module contains the On the way icon in black against a neutral grey background, and the eBay Money Back Guarantee module contains the Wallet icon in black against a neutral grey background.

Don’t use illustrations inside shapes under 80px by 80px.

A product page in the eBay mobile app displaying 3 trust messages with accompanied illustrations: the Shop with Confidence module contains a brown watch against a neutral grey background, the Shipping, returns, and payments module contains a silver laptop neutral grey background, and the eBay Money Back Guarantee module contains a blue and orange sneaker against a neutral grey background.

Subject matter

Do use illustrations when explaining a complex concept that a photo can't or that would feel too generic with a photo.

A modal on the eBay Selling page containing an illustration of two people facing each other in discussion is shown, with the two people gesturing to a blue Sold item tile of a white collard shirt with green and black stripes in between them.

Don’t use photos for concepts or emotions that are too vague or don’t feel genuinely related to the message.

A modal on the eBay Selling page containing an image of four people in streetwear taking a selfie on a vintage instant camera against a white backdrop.

Do use photography or 3D when showing realistic details to gain trust.

A full sheet containing an image of trading cards in display boxes.

Don’t use illustrations when showing realistic details could gain trust. A photo or 3D rendering will be more effective.

A full sheet containing an illustration of a stack of orange trading cards against a purple background.

Do use illustrations to soften a difficult moment or provide encouragement during a difficult flow.

A system error in the Selling tab on the eBay mobile app. The illustration featured is a person wearing a white jacket and orange pants holding an antenna with from a TV showing static. The system error sits on a white background with text in black that reads “We’re getting static”

Don’t use a generic icon in a frustrating situation, if possible.

A system error in the Selling tab on the eBay mobile app. An attention icon is featured in grey. The error state sits on a white background with text in black that reads “Something went wrong”

Change log

DateNotes
Jun, 2024
  • Updated to eBay Evo
Dec, 2023
  • Page created